Who we are
Legal Resolution Group C.I.C Privacy Policy
This Privacy Policy explains how Legal resolution Group C.I.C (LRG) trading as Expert Family Law collects and processes personal data in relation to claimants and prospective claimants.
LRG is the controller of personal data. LRG is registered in England and Wales under the company registration number: 15898623 Any reference to ‘the controller’ within this Privacy Policy shall mean Legal resolution Group C.I.C.
As a controller of personal data, LRG is also registered with the Information Commissioner’s Office (ICO), registration details: .
This Privacy Policy was last updated on 19/08/2024.
Our contact details
Name: Legal Resolution Group C.I.C
Address: 23 Bark Street East Bolton
Phone Number: 01204263028
Email: info@legalresolutiongroup.co.uk
Personal data we collect from you
The controller may collect personal data directly from claimants and prospective claimants for various purposes for processing.
Examples of the categories of personal data that the controller may obtain directly from claimants/prospective claimants may include but are not necessarily limited to: identity information, contact information, location information, claims information, special category information (health data), employment information, and financial information.
The controller may obtain personal data directly from claimants and prospective claimants prior to and throughout the provision of claims management services, through the following means:
- Direct interactions
- Email correspondence
- Telephone calls
- Verbal interactions
Personal data we collect from other sources
From time to time, the controller may obtain personal data regarding claimants from external sources. This includes:
Lawful bases for processing personal data
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases that the controller relies upon to process personal data are described as follows:
The controller may rely on further conditions for processing that are set out within Article 9 UK GDPR and Schedule 1 Part 1 of the Data Protection Act 2018.
Purposes and lawful bases for processing personal data
As the controller of claimants’ and prospective claimants’ personal data, there are a variety of purposes for which the controller processes personal data. The controller has set out the purposes for processing personal data about any claimants and prospective claimants and the lawful bases for doing so.
Disclosure of your personal data
Throughout the provision of claims management services, the controller may disclose claimants’ and prospective claimants’ personal data to other controllers and processors for the purposes described within this Privacy Policy.
Additional information regarding the disclosure of your personal data
- Claimants’ and prospective claimants’ personal data may be shared between any subsidiary, holding company, or any other member of the controller’s group.
- If the controller is under a duty to disclose or share personal data to comply with any legal obligation, or to enforce or apply the controller’s terms of use and other agreements; or to protect the rights, property, or safety of the controller, the controller’s clients, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.
- If the controller sells or buys any business or assets, in which case the controller may disclose personal data to the prospective seller or buyer of any such business or assets.
- Personal data may be disclosed where it is necessary to protect the controller’s rights, property, or personal safety, or to respond to requests by public, regulatory, or law enforcement authorities, including to meet national security or law enforcement requirements.
Data retention
To determine the appropriate retention period for personal data, the controller considers the amount, nature and sensitivity of the personal data, the potential risk, of harm from unauthorised use or disclosure of personal data, and the purposes for which the controller processes personal data and whether the controller can achieve those purposes through other means, including applicable legal requirements.
Details of retention periods for different aspects of personal data are available upon request.
International transfers of personal data
Personal data is not transferred outside of the UK or EEA. Should this change in the future, this Privacy Policy will be updated to reflect the security measures that are in place to ensure that any such transfer is subject to an adequacy decision or appropriate safeguard, where applicable.
Your data protection rights
Under data protection law, any individuals acting for and on behalf of potential or existing clients have rights including:
Your right of access – You have the right to ask the controller for copies of your personal information.
Your right to rectification – You have the right to ask the controller to rectify personal information you think is inaccurate. You also have the right to ask the controller to complete information you think is incomplete.
Your right to erasure – You have the right to ask the controller to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask the controller to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that the controller transfers the personal information you gave the controller to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, the controller has one month to respond to you.
Your right to withdraw consent – If you have provided the controller with consent for the processing of your personal data as may be the case for direct marketing, you have the right to withdraw that consent.
If you wish to make a request and/or would like to withdraw consent to the processing of any personal data, please contact the controller by using the following contact information:
Address: 23 Bark Street East, Bolton
Phone Number: 01204263028
Email: info@legalresolutiongroup.co.uk
How to complain
If you have any concerns about the controller’s use of your personal information, you can make a complaint to the controller by using the contact information provided within this Privacy Policy.
You can also complain to the ICO if you are unhappy with how the controller has used your personal data. The controller would, however, appreciate the opportunity to resolve any complaints directly with you.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Changes to this Privacy Policy
The controller is entitled to change this Privacy Policy at any time whether or not required by law. The controller will inform claimants/prospective claimants about changes to this Privacy Policy where the controller makes a substantial change. This Privacy Policy was last updated on 04/08/2023
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.